Man With A Van Parsonsgreen Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Parsonsgreen provides transportation, moving, collection, delivery, and related support services for residential and commercial customers. By placing a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before you proceed. These conditions are designed to protect both the customer and the service provider, clarify responsibilities, and ensure the smooth delivery of each job. They apply to all services supplied by Man With A Van Parsonsgreen, whether the work involves a single item, multi-item relocation, light removals, or scheduled collections and deliveries.

The term “we,” “us,” and “our” refers to Man With A Van Parsonsgreen. The term “you” refers to the customer, client, business, or person making a booking or receiving services. If you are booking on behalf of another person, company, landlord, tenant, or organisation, you confirm that you have authority to act for them and that they are also bound by these terms to the extent relevant to the service being provided.

We may update these terms from time to time for legal, operational, or commercial reasons. The version that applies to your booking will be the version in force at the time your booking is confirmed, unless a later change is required by law. If any provision in these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force and effect.

1. Booking Process

A booking with Man With A Van Parsonsgreen is usually formed when you accept a quotation, confirm service details, and we acknowledge the booking. Quotations may be provided based on information supplied by you, including item descriptions, access conditions, travel distance, expected labour, timing, parking, and any special handling requirements. Accurate information is essential. If details change after booking, we reserve the right to revise the price, the vehicle size, the number of staff, or the scheduled time to ensure the service remains safe and feasible.

You must provide complete and truthful information when requesting a quote or making a reservation. This includes, where relevant, the number and type of items, floor level, lift access, loading restrictions, narrow entrances, assembly or disassembly needs, and any hazardous or fragile goods. If we arrive and discover that the job differs materially from what was described, we may decline the work, amend the quotation, or apply additional charges. Such adjustments may also arise if access is delayed, the parking space is unavailable, or the item volume exceeds the original estimate.

We will ordinarily confirm bookings by message, email, or another agreed method. Confirmation may include the date, time window, service type, agreed rate, deposit requirement if any, and relevant conditions. You are responsible for checking the confirmation carefully and informing us promptly if any detail is incorrect. Failure to do so may affect timing, pricing, or the ability to complete the work as planned.

All bookings are subject to availability. We may refuse or cancel a booking if the requested service cannot be delivered safely, lawfully, or within the scope of our operations. We also reserve the right to use subcontractors or additional personnel where appropriate, provided the service standard is not materially reduced. Any such arrangement remains under our management for the purposes of the contract.

2. Payments and Charges

Unless otherwise agreed in writing, payment is due upon completion of the service and before unloading is finalised, or immediately after the job has been completed. We may request a deposit, advance payment, or card pre-authorisation for certain bookings, including larger moves, weekend work, urgent jobs, or work requiring equipment or extended labour. Deposits are usually non-refundable except where we cancel the booking without reasonable cause or where a refund is required by law.

Our charges may be based on time, distance, labour, vehicle size, waiting time, access difficulty, congestion, parking, waste handling, or a fixed quotation. Any additional services requested on the day, including extra lifting, dismantling, reassembly, multiple trips, stair carries, or out-of-hours attendance, may incur further fees. If parking charges, tolls, disposal fees, or similar costs are incurred in delivering the service, these may be passed on to you unless included in the agreed price.

Payment methods accepted will depend on the booking and may include bank transfer, card payment, or cash, subject to agreement. Invoices must be paid in full by the due date shown. If payment is delayed, we may charge interest on late sums at the statutory rate permitted under UK law, together with reasonable recovery costs. We may also suspend future services until outstanding balances are cleared.

You must not withhold payment because of a dispute unrelated to the completed service or because of a claim not yet established. If you believe there is an issue with the work or price, you should notify us promptly and allow us a reasonable opportunity to investigate. Any undisputed amount remains payable on time.

3. Cancellations, Rescheduling, and Delays

You may request to cancel or reschedule a booking, but notice must be given as early as possible. Cancellations made with sufficient advance notice may be eligible for a full or partial refund, depending on the circumstances, any preparatory costs incurred, and whether a deposit was taken. If you cancel at short notice, particularly on the day of the booking or after we have dispatched a vehicle or team, we may charge a cancellation fee to cover lost time, labour, and travel costs.

If you are not available at the agreed time, if access is not granted, or if the job cannot proceed due to factors within your control, this may be treated as a late cancellation or failed booking. Waiting time caused by customer delay may be chargeable. Where practical, we will try to offer a revised arrival time, but we are not responsible for delays arising from traffic, weather, road closures, incidents, or other events beyond our reasonable control.

We may reschedule or cancel a booking where necessary due to mechanical failure, staffing issues, adverse weather, safety concerns, or circumstances beyond our control. If we cancel for reasons not caused by you, any prepaid amount relating to the cancelled portion of the service will be refunded, or a new date may be offered if mutually acceptable. Our liability for delay or cancellation is limited as set out in these terms.

4. Customer Responsibilities

To ensure a safe and efficient service, you must make sure that items are properly packed, labelled, and ready for handling unless we have agreed to pack or prepare them. Fragile, valuable, or sentimental items should be disclosed in advance. Where possible, you should remove personal data from devices and secure drawers, doors, lids, and loose parts. We are not responsible for contents left inside furniture, boxes, appliances, or other containers unless we have expressly agreed to inspect or handle them.

You are responsible for lawful possession of all goods and for ensuring that they may be transported, disposed of, or delivered without restriction. You must not include prohibited, dangerous, illegal, or hazardous materials unless we have agreed in writing and the law permits such transport. This includes, without limitation, explosives, firearms, live animals, controlled substances, and materials requiring specialist licensing or handling. We may refuse to carry any item that we consider unsafe or unlawful.

Where parking permits, building access, loading bays, or access codes are required, you must arrange them in advance unless we have expressly agreed otherwise. If we are unable to park or access the property lawfully and safely, we may pause the job, charge waiting time, or refuse completion. You are also responsible for ensuring that the collection and delivery addresses are accurate and that someone is available if attendance is required at either location.

5. Liability and Insurance

We will take reasonable care in handling your belongings and in performing our services. However, except where liability cannot be excluded under law, we are not liable for loss or damage arising from pre-existing defects, inadequate packing by the customer, inherent weakness in items, or circumstances outside our reasonable control. This includes damage caused by unstable stacking, unsecured lids, items already cracked or weakened, or incorrect instructions provided by the customer.

Our liability for any proven loss or damage caused by our negligence will, to the fullest extent permitted by law, be limited to the lower of the actual repair or replacement cost and the reasonable market value of the item, and may also be capped at the amount paid for the specific service in question. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or loss of opportunity, except where such exclusion is not permitted by law.

Where we accept responsibility for damage, you must notify us as soon as reasonably practicable and provide evidence such as photographs, receipts, valuations, or repair estimates. You must allow us a reasonable opportunity to inspect the item and, where appropriate, to investigate the circumstances. No admission of liability will be assumed merely because a concern is reported. Claims made long after completion may be harder to assess and may be rejected where delay prevents proper investigation.

6. Waste Regulations and Disposal

Where our services include waste collection, clearance, or disposal, you agree that all waste presented for removal is lawful to collect and is accurately described. We operate in accordance with applicable UK waste legislation and expect customers to comply with all legal requirements relating to segregation, transfer, and disposal. You must not ask us to remove items that are hazardous, contaminated, or subject to special controls unless we have specifically agreed and are legally permitted to handle them.

Under UK waste rules, the person who produces the waste remains responsible for ensuring that it is transferred to an authorised carrier and received at a lawful facility. We may issue or complete waste transfer documentation where required and may request information about the source, nature, and quantity of waste. If you fail to disclose a prohibited or regulated item, you will be responsible for any fines, losses, or expenses arising from that omission, including enforcement action or disposal costs.

We reserve the right to refuse items that are unsuitable for removal or that do not comply with waste regulations. Examples may include asbestos, chemicals, oils, paints, medical waste, batteries, pressurised containers, and electrical goods requiring separate handling, unless expressly agreed and lawfully managed. Any contamination discovered among mixed waste may result in additional charges or refusal to collect the load. Customers should separate recyclable, reusable, and hazardous items before the agreed collection time where practical.

7. Service Standards and Limitations

We aim to carry out each removal service with reasonable skill, care, and efficiency. However, timings provided are estimates only and are not guaranteed unless specifically agreed in writing. Factors such as traffic, parking, building access, weather, loading conditions, and the size or complexity of the job may affect completion time. We will endeavour to keep you informed where material delays are likely, but we are not liable for minor scheduling variation.

Unless otherwise agreed, our standard service does not include specialist dismantling, reconnecting appliances, electrical work, plumbing, wall mounting, or structural alterations. If such tasks are requested, we may decline to perform them or require that they be carried out by a suitably qualified third party. We are not responsible for damage caused by attempting to move items that are too large, too heavy, or unsuitable for the access route when this risk was disclosed or reasonably apparent.

Customers must ensure that floors, walls, doorframes, and other surfaces are adequately protected if they are particularly delicate or newly finished. We will use reasonable care, but normal wear associated with moving furniture and goods may occur. Items left in our vehicle after completion should be collected promptly by agreement. If goods are not claimed within a reasonable period, storage, disposal, or admin charges may apply where permitted by law.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction over any dispute not resolved amicably. Nothing in these terms affects your statutory rights as a consumer where those rights cannot be excluded or limited under applicable law.

If any dispute arises, both parties should first attempt to resolve the issue in good faith and within a reasonable time. If informal resolution is unsuccessful, the matter may be referred to the courts with jurisdiction under the laws stated above. Any failure by us to enforce a particular term on one occasion does not waive our right to enforce that term or any other term later.

By booking Man With A Van Parsonsgreen, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms form the entire agreement between you and us in relation to the service, unless a specific written variation has been agreed by both parties. For clarity, no term is intended to limit rights that cannot lawfully be limited, and all provisions should be interpreted in a way that is consistent with UK law.