Terms and Conditions for Man With A Van Parsons Green

These Terms and Conditions set out the basis on which Man With A Van Parsons Green provides removal, delivery, transport, and associated handling services within the United Kingdom. By making a booking, confirming an estimate, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before instructing the service. For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the individual, business, or organisation placing the booking.

These terms apply to all quotations, bookings, and completed jobs unless we agree otherwise in writing. They are intended to create a clear understanding of the service relationship, including the booking process, payment requirements, cancellation rules, liability limits, waste handling obligations, and the law that applies if a dispute arises. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.

By using our man and van service, you confirm that you are at least 18 years old, have authority to enter into the booking, and have provided information that is accurate and complete. You also confirm that any items to be moved, loaded, unloaded, transported, disposed of, or delivered are lawfully in your possession or control.

Booking Process

All bookings begin with an enquiry and a service request. You must provide as much detail as reasonably possible, including the pickup and drop-off addresses, access conditions, item descriptions, dates, timing preferences, parking restrictions, stairs, lifts, and any items that may require special handling. A quote or estimate is based on the information you supply, and any significant change to that information may alter the price, timing, or suitability of the vehicle and crew allocated.

We may offer a fixed price or an hourly rate, depending on the scope of the work and the information provided. A booking is only confirmed when we have accepted the job and, where required, received any deposit or advance payment. We reserve the right to decline any booking where the requested service is unsafe, unlawful, outside our operational capacity, or not appropriately described. If the information supplied is incomplete or misleading, we may revise the quotation or cancel the booking without liability.

Customers must ensure that someone is present at the collection and delivery points, unless we have agreed an alternative arrangement in advance. If no one is available to provide access, sign for goods, or give instructions, additional waiting time, storage, redelivery, or abortive attendance charges may apply. We are not responsible for delays caused by incorrect addresses, access restrictions, missing keys, lift failures, vehicle obstructions, or the unavailability of required permissions.

Any time estimate or arrival window is approximate unless expressly stated otherwise. Traffic, weather, road closures, loading complexity, or delays caused by third parties may affect timings. While we aim to provide a reliable man with a van service, we do not guarantee completion by a specific time unless that commitment has been expressly agreed in writing. We may substitute vehicles, equipment, or personnel where necessary to complete the job efficiently and safely.

Customers are responsible for ensuring that items are ready for collection, securely packed where appropriate, and suitable for transport. We may refuse to handle loose, leaking, fragile, hazardous, over-weight, illegally obtained, or inadequately packaged items. If the work involves dismantling, reassembly, or moving items through narrow spaces, you must notify us in advance, as this may affect the quote and the resources required.

Payments and Charges

Unless otherwise agreed, payment is due in full on completion of the service, or in advance where a deposit, partial prepayment, or card authorisation is requested. We may accept bank transfer, debit card, credit card, or other payment methods specified at the time of booking. Cash payments, where permitted, must be made in the exact amount due unless otherwise agreed. We do not release goods or complete additional work beyond the agreed scope unless the relevant charges are paid or secured.

All quotes are based on the details provided and may be adjusted if the actual job differs materially from the booking information. This includes, without limitation, extra items, increased labour, longer loading times, difficult access, parking charges, tolls, congestion-related costs, waiting time, or additional mileage. Any extra charge will be explained where practicable before it is incurred, but the customer accepts that some charges may arise during the job and be added to the final invoice.

If payment is overdue, we may charge statutory interest and reasonable recovery costs to the extent permitted by law. You are responsible for all fees associated with failed payments, chargebacks made without valid grounds, or banking errors caused by incorrect details supplied by you. Title in any goods purchased from us, if applicable, does not pass until payment has been received in full and cleared.

Cancellations, Amendments, and No-Shows

You may request to amend or cancel a booking, but the timing of that request will determine whether charges apply. If you cancel well in advance, no fee may be charged; however, we may retain or recover costs already incurred, such as vehicle preparation, crew allocation, parking reservations, or materials purchased specifically for the job. Where a deposit has been taken, it may be non-refundable if stated at the time of booking and if work has been scheduled or resources reserved.

If you cancel or substantially change the job at short notice, or if we arrive and cannot proceed because of access problems, absent decision-makers, unsafe conditions, or inaccurate booking information, we may charge a cancellation, wasted journey, or minimum attendance fee. If our crew is delayed or unable to attend due to circumstances outside our control, we will inform you as soon as reasonably practicable and seek to rearrange the booking where possible. We shall not be liable for indirect losses arising from cancellation or postponement.

If you wish to alter the date, time, load size, or service type, we will try to accommodate the change, but any amendment is subject to availability and may require a revised quotation. Repeated changes may affect pricing and scheduling. We reserve the right to cancel a booking if you behave abusively, fail to cooperate, provide false information, or ask us to carry out work that would breach law, safety requirements, or these terms.

Liability and Customer Responsibilities

We will take reasonable care in carrying out the service and handling items entrusted to us, but our liability is limited as set out in these terms and as permitted by law. Customers must take all reasonable steps to protect valuable, fragile, and irreplaceable items. Unless otherwise agreed in writing, it is your responsibility to ensure that contents are adequately packaged, labelled, and protected before transport. We are not liable for damage caused by poor packing, pre-existing weakness, hidden defects, or items that are unsuitable for movement.

We are not responsible for loss or damage caused by events beyond our reasonable control, including fire, flood, severe weather, traffic incidents, third-party acts, vandalism, strikes, or government restrictions. We are also not liable for delays, missed deadlines, or consequential losses such as lost earnings, loss of business, missed appointments, or emotional distress, except where such liability cannot lawfully be excluded. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under UK law.

If you ask us to move items through tight spaces, dismantle furniture, stack goods, or carry out work against our advice, you do so at your own risk, and we may ask you to sign a disclaimer or accept additional conditions. You must tell us about any heavy items, electrical goods, glass, antiques, artwork, or items requiring specialist handling. We may refuse to move anything that appears unsafe, unstable, or beyond the reasonable capability of a standard van man service.

Insurance and Claims

Where insurance is available, it is subject to the policy terms, exclusions, excesses, and claim procedures of the relevant insurer. Any reference to insurance should not be interpreted as a guarantee that every item or circumstance is covered. Customers are encouraged to arrange separate insurance for high-value items where appropriate. If a claim is made, you must notify us promptly and provide evidence, including photographs, proof of value, and any relevant documentation.

Claims for damage or shortage must be raised as soon as reasonably possible after delivery or discovery of the issue, and in any event within a reasonable period. You must allow us an opportunity to inspect the item and investigate the circumstances before repairs, disposal, or replacement occur. We will not consider claims where the item was already damaged, where no proof of condition exists, or where the loss resulted from the customer’s own instructions or failure to package items properly.

Our total liability for any claim arising from the service, whether in contract, tort, negligence, or otherwise, shall be limited to the amount paid or payable for the specific service in question, except where such limitation is prohibited by law. This limit applies to any single event or series of connected events and is intended to reflect the nature of a practical, low-cost man and van Parsons Green operation.

Waste Regulations and Disposal Services

Where our service includes the removal or disposal of waste, you agree that all items presented for collection are accurately described and lawfully available for disposal. Waste must not include prohibited, hazardous, clinical, chemical, pressurised, explosive, or otherwise regulated substances unless we have expressly agreed in advance and are legally authorised to handle them. You must not conceal hazardous materials among general waste.

We will handle waste in compliance with applicable UK waste regulations, including the duty of care relating to transfer, transport, and disposal. You may be required to provide information about the source and type of waste, and we may refuse collection if the load is not correctly described or if the necessary documentation is missing. When required, you agree to co-operate with any lawful record-keeping or transfer documentation associated with the waste collection.

By instructing us to remove waste, you confirm that you are the owner of the waste or are authorised by the owner to arrange its removal. You are responsible for ensuring that items intended for disposal are not mixed with goods you wish to keep. If reclaimable items are removed by mistake because they were not clearly separated, we accept no liability for loss where the omission was caused by your own failure to identify them clearly.

Conduct, Access, and Site Conditions

You must ensure that the collection and delivery locations are safe and reasonably accessible. This includes providing permission for entry, suitable parking where possible, clear instructions, and any necessary permits or passes. We may need to stop work if access becomes unsafe, if there is a risk of injury, if pets or other hazards interfere with the job, or if building rules prevent completion. Any delay caused by poor access, waiting for keys, or site restrictions may be chargeable.

You must treat our staff with respect and must not use threatening, discriminatory, or abusive language or behaviour. We reserve the right to withdraw staff and terminate the service immediately if anyone on site acts aggressively, is under the influence of alcohol or drugs in a way that creates risk, or causes the work environment to become unsafe. In such cases, all charges incurred up to the point of termination may remain payable.

Our crews may refuse to carry out tasks that require specialist competence, unsafe lifting, or equipment not available on the day. If the job changes after arrival, we may revise the scope or price accordingly, or reschedule if necessary. The customer accepts responsibility for ensuring that the service requested matches the property conditions and the physical requirements of the items to be moved.

Force Majeure, Data, and General Provisions

We are not liable for delay or failure to perform our obligations where the delay or failure is caused by events beyond our reasonable control. These may include extreme weather, fire, industrial action, accident, illness, road closures, mechanical failure, civil disturbance, or legal restrictions. If such an event occurs, we will try to resume the service as soon as reasonably practicable or arrange an alternative date where possible.

Any personal data you provide for the purpose of booking and administering the service will be processed in accordance with applicable data protection law. We will use such information only for legitimate business purposes connected with the service, payment, record-keeping, insurance, or legal compliance, unless required or permitted otherwise by law. You should ensure that any information you provide about other persons is supplied lawfully.

If any dispute arises, the parties should first attempt to resolve it in good faith. These terms constitute the entire agreement between you and us regarding the service, unless a separate written agreement states otherwise. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. Headings are for convenience only and do not affect interpretation.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the service provided by Man With A Van Parsons Green, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or proceeding arising from or connected with these terms, subject to any mandatory consumer rights that cannot lawfully be excluded.

If you are a consumer, you may have additional rights under applicable UK consumer law, and nothing in these terms is intended to reduce those rights. These terms should be read consistently with all mandatory legal protections. In the event of inconsistency between these terms and any non-waivable statutory right, the statutory right shall prevail.

Final Provisions

Any failure by us to enforce a term immediately does not mean that term is waived. If one part of these terms is unenforceable, the rest remains valid and effective. We may update these terms from time to time, and the version in force at the time of your booking will apply to that booking unless a change is required by law. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for the man with a van service.